Receiving your order

• When will I receive my package?
  If you place your order on a working day before 04:00 PM, we will ship it the same day. It will be sent from our warehouse in The Netherlands so it will arrive at your address within 2-3 working days. In 5% of the time it might take a bit longer, especially during the holiday season, at times of bad weather or on national holidays.
  
  Have a look at the following table which shows you when to expect your order:
  
  

  You ordered	You will receive at the latest
  Monday before 04:00 PM	Thursday between 09:00 AM and 09:30 PM
  Monday after 04:00 PM or Tuesday before 04:00 PM	Friday between 09:00 AM and 09:30 PM
  Tuesday after 04:00 PM or Wednesday before 04:00 PM	Saturday between 09:00 AM and 09:30 PM
  Wednesday after 04:00 PM of Thursday before 04:00 PM	Tuesday between 09:00 AM and 09:30 PM
  Thusday after 04:00 PM or Friday before 04:00 PM	Wednesday between 09:00 AM and 09:30 PM
  Friday after 04:00 PM, Saturday, Sunday	Thursday between 09:00 AM and 09:30 PM

  
  If you worry about your order, please have a look at http://parcels-uk.tntpost.com. In the e-mail that you received from us about the shipping confirmation, you will find a barcode. Please enter it on TNT Post's website to track and trace where your package is at. . 


• There are products missing in my package / you have sent me some wrong products, what should I do?
  Send us an e-mail and we will take care of it. Of course all the extra costs (for shipping) will be paid by us.

During the diet

• I am hungry very often, what can I do about it?
  In the first week of phase 1 you might be hungry for a few days. This is normal! Your body has to get used to this new kind of nutrition and lifestyle. Please just take a few extra shakes to a maximum of 6 per day in total. Take some extra coffee or tea as well. A very nice solution would also be eating soup a few times per day, because it is digested very slowly by our bodies. 


• I haven't lost any weight for several days. How is this possible?
  If your first weeks of the diet was very successful but the weight scale shows no result for the previous week, it doesn’t necessarily mean that you haven’t burned any fat. Our high protein products will make your muscle mass and this extra weight will be added to your body weight. This of course also applies if you work out. And then there is those monthly periods that women face, where the body retains more water than outside of these periods. Don’t only pay attention to the weight scale, but also measure your body sizes on multiple areas. Use a tape measure. 


• Can I eat the protein products at a different time?
  Yes, that would be no problem at all! Please decide for yourself at what time of the day you wish to eat our meals. We have only created examples for you to make it easier to comprehend.  


• Can I drink light-drinks during the diet?
  You can drink light-drinks such as Pepsi Light or Coca Cola Light, but not more than 3 glasses per day. It’s sugar free and calorie free, but it influences your brain and makes you hungry. 


• Which fruits can I eat in Phase 2 and Phase 3?
  The fruits that are best to eat for Phase 2: mandarin, strawberry, kiwi, watermelon, grapefruit, nectarine, peach, orange, papaya. In Phase 3 you may add the following fruits: apple, pear, pineapple, cherries and grapes. Always fresh! Do not buy canned fruits. The fruits you should not eat in phase 2 & 3 are: banana, apricot, berries, raspberry, pomegranate. 


• What is Potassium 600 mg and do I really need it?
  We advise you to take 2 capsules of Potassium each day during the protein diet, especially in phase 1. It makes sure your blood pressure stays leveled, it prevents muscle cramps en reduces (the amount of) headaches. Potassium helps to transport waste that your body releases after burning fat.


• Are the Multivitamins capsules necessary?
  The Multivitamins are less necessary than Potassium during the protein diet, but they wouldn't hurt you! They make sure you will get all the vitamins and minerals you need in a day. One capsule per day is sufficient. 


• How often should I measure my weight?
  We advise you to step on the weight scale for a maximum of 1 time per week. Perhaps monday morning would be the best psychological moment to be doing that. It makes sure you will keep yourself together over the weekends and can resist temptations more easily. Women, please don't weigh yourself during your monthly periods. It's a time where your body retains a lot of water, which is added to your body weight. 

About the diet

• I would like to loose up to 10 pounds, what should I order?
  You might want to start off with our Trial Pack. Find out which products you like and see what 1 week of the diet will do for you! 


• Will you add more products to the webshop?
  We are constantly looking for new products that are interesting enough to be added to our inventory. If you have a suggestion, please let us know!  

Ordering your diet

• I have just put in an order on the website, but something went wrong when I tried to pay. How should I finish my payment?
  Please forget about your previous order and order again. Unpaid orders will always be cancalled by our team.